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Question

Why aren't multiple choice answers from SurveyMonkey showing in Zapier email notifications?

  • 5 July 2024
  • 1 reply
  • 8 views

We have Survey monkey form set up that we want zapier to send an email notification with answers. The output email won’t show the answers for multiple choice questions.

These are the multiple choice questions on SM:

For Q6, I filled out the survey and entered “Professional.” .
For Q7 I chose “birth to 3” for 1st topic on “Addressing issue at school” for 2nd topic.

This is the output I get (for those 2 questions) in the email from Zapier:

Relationship to child

Professional (social worker, case manager, teacher, etc.)
Professional (social worker, case manager, teacher, etc.)Professional (social worker, case manager, teacher, etc.)
Professional (social worker, case manager, teacher, etc.)

Top 2 topics wants help with

Not Answered

Not Answered

Not Answered

1st topic

Not Answered

Not Answered

2nd topic

Not Answered

Not Answered

Not Answered


Is some html code I can put into the Zap so that it will read and report the answers correctly?
Or is Zapier just not capable to reading this survey and reporting accurate results?

Please advise. Thank you.

1 reply

Userlevel 7
Badge +6

Hi there @surveymonkeyzapper,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of your action step that shows all of its fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

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