Question

While requesting "dev_method" from DocuSign we ran into an error

1 year ago
18 August 2023
8 replies
245 views

Trying to track a DocuSign envelope within Airtable via Zapier… all should work fine but I’m getting this error

Failed to find a record in Airtable

While requesting "dev_method" from DocuSign we ran into an error: Error fetching form data: Your selected Docusign account does not have access to form data. Ensure that is the sender account and the Docusign Sender Settings allow downloading form data: https://admin.docusign.com/sending-settings

I've tried everything and the link doesn't seem to open also Docusign seems to suck when it comes to login in? any help would be appreciated.. thank you

8 replies

Userlevel 7

+14

Troy Tessalone
Certified Zapier Expert
27639 replies
1 year ago
18 August 2023

Hi @Jason P

Good question.

DocuSign help articles: https://zapier.com/apps/docusign/help

Check the link in the description for field: Download form data?

https://admin.docusign.com/sending-settings

Userlevel 7

+14

Troy Tessalone
Certified Zapier Expert
27639 replies
1 year ago
18 August 2023

@Jason P

You can try using a new/different private browser.

Jason P
Author
Beginner
7 replies
1 year ago
18 August 2023

Hi Troy, thanks for your reply.. I’m not sure how to connect with an OAuth? is that what i need to do?

Yes i have already selected Yes to Download form data??

Userlevel 7

+14

Troy Tessalone
Certified Zapier Expert
27639 replies
1 year ago
18 August 2023

@Jason P

Did you adjust your Sender Settings in DocuSign?

Jason P
Author
Beginner
7 replies
1 year ago
18 August 2023

I updated and ticked the allow sender to download form data.. i thought we had it but now is errors with the following -

Failed to find a record in Airtable

Error from halted execution: Nothing could be found for the search.

this is really strange cause i am looking at the exact record which looks perfect to find it but its saying it doesn't exist? any ideas? sorry to be bothering you with this...

Userlevel 7

+14

Troy Tessalone
Certified Zapier Expert
27639 replies
1 year ago
18 August 2023

@Jason P

We would need to see screenshots with how your Zap steps are configured to have more context.

Jason P
Author
Beginner
7 replies
1 year ago
18 August 2023

Ok so here are some screens shots… as you will see im using the email subject line as the identifier as its also recorded via the creation zap to Airtable so was the easiest one to match.. and it 100% so not sure why it can't fins it?