Working on a Zap. I choose Salesforce for the step after the trigger, as I always do (we’ve got literally hundreds of Salesforce related Zaps running). I get this…
Best answer
Where did Salesforce App Connection go?
+2- Tinkerer
- 51 replies
Best answer by donovanwattsBest answer by donovanwatts
Zapier support says..
It looks like an update was made to the Salesforce app and the changes are being pushed out in phases.
You caught the update before your Zaps were updated, which created a bit of a "limbo" state.
Phew. So, I’m not crazy. I did reply saying this was rather stressful and hopefully they can make this more clear in the future.
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+11- Zapier Staff
- 2115 replies
Hey
That’s definitely a strange one, and not something we want to see!
If you go to this page (https://zapier.com/app/connections) then search for Salesforce, does anything come up?
If so, does it maybe look like this (with the (Legacy) text:
I’d suggest getting in touch with our Support team, if you haven’t done so already. They’ll be able to dig in a bit more than we can in the Community.
+2- Tinkerer
- 51 replies
Thanks for your reply
I do see Salesforce (Legacy) but the connection I use isn’t listed there. I do see it listed under Custom integrations (whatever that means) but since I can’t select it when building a zap anymore, something is definitely amiss.
i’ll reach out to support. now, to figure out how to reach out to support. :)
+11- Zapier Staff
- 2115 replies
We sent an email a few months ago announcing that the Salesforce (Legacy) app would be deprecated.
Here’s the content of that email:
Salesforce has recently updated their API, which impacts Zaps that use the Salesforce (Legacy) app. Zaps that use the Salesforce (Legacy) integration will no longer be supported by Zapier and will stop working in approximately the summer of 2023.
Since Zapier will no longer support this integration, your existing apps which use the Salesforce (Legacy) app may stop working before this date if Salesforce makes additional changes to their API. The Salesforce (Legacy) app will also no longer be available to build new Zaps.
To keep your Zaps running, you’ll need to update your Zaps to use the new Salesforce integration.
- Visit this page to view your Zaps connected to the Salesforce (Legacy) app.
- Update each Zap to replace the old Salesforce (Legacy) app with the new Salesforce app. You’ll need to reconnect your Salesforce account(s) and set up any steps that use the Salesforce app again.
If you have questions about the updated integration or need help with your Zaps, please reach out to our support team.
Hope that helps to explain what’s happening. Do feel free to reach out to Support, though, if you still think something isn’t quite right!
+2- Tinkerer
- 51 replies
We actually did tend to legacy Salesforce apps based on that email. The Salesforce app connection we’ve been using for hundreds of zaps was not using legacy. It was using the latest and greatest Salesforce app connection.
So I think there is still something going on. :(
+11- Zapier Staff
- 2115 replies
+2- Tinkerer
- 51 replies
- Answer
Zapier support says..
It looks like an update was made to the Salesforce app and the changes are being pushed out in phases.
You caught the update before your Zaps were updated, which created a bit of a "limbo" state.
Phew. So, I’m not crazy. I did reply saying this was rather stressful and hopefully they can make this more clear in the future.
+9- Architect
- 1348 replies
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