Hi @Hilal Hussain 

For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode.

Help: https://zapier.com/apps/whatsapp-notifications/help

Hello Troy,

Thank you for the message

Here is the screenshots of my Zap

Acuity

WhatsApp

@Hilal Hussain 

Can you post screenshots in EDIT mode for the Zap steps.

I believe the Template field in WhatApp Notifications expects an option to be picked from the dropdown list.

You can use WhatsApp Notifications in your Zaps to send yourself WhatsApp messages to your WhatsApp account. 

Messages are limited to prefilled templates for:

• New Lead
• New Message 
• Payment Confirmation
• New Order
• Shipping Confirmation
• Calendar Reminder

To send yourself a text message:

1. Select your app and action event

• In the Zap editor, click the Action step, or click the plus + icon to add an action to your Zap.
• Search for and select WhatsApp Notifications by Zapier.
• Click the Event dropdown menu and select Send Message.
• Click Continue.

2. Confirm your phone number 

• Click Sign In.
• The authentication dialog box will appear.

• Click the hyperlink this link. This will open a new tab in your browser to connect to your WhatsApp account.
• In the new tab, click Continue to Chat. 
• You’ll then be prompted to open WhatsApp.
  • If you have the WhatsApp application installed on your computer, you’ll receive a prompt to open up your WhatsApp application.
  • If you don’t have the WhatsApp application, you can download it or use WhatsApp Web instead.
• Once you’ve opened WhatsApp in either the web browser or application, you’ll have a pre-filled message to send to Zapier. Click send.

• Switch tabs to your authentication dialog box tab.

Tip

To switch between tabs, use the keyboard shortcut Cmd + Shift + A (Mac) or Alt + Shift + A (Windows) 

• In the Phone Number (WhatsApp) field, add your phone number linked to your WhatsApp account. It must include the country code, without any spaces or dashes.
• Click Send PIN. Zapier will send the OTP Code to your WhatsApp number.
• In the OTP Code field, add the OTP Code. 
• Click Yes, Continue to WhatsApp Notifications by Zapier.
• Click Continue.

3. Customize your message

• From the Template dropdown, select what type of message you want to send:
  • New Lead:
    • New lead alert: iFirst Name] aLast Name] is interested in your services!
      • Email: iemail address]
      • Phone: sphone number]
      • Lead Source llead source]
      • See Details: ilink to lead]
  • New Message: 
    • New message from >First Name] Last Name]. Reply now at: [link to reply].
  • Payment Confirmation:
    • "Cha-ching! You received a �payment amount] fromcFirst name] mlast name]!
  • New Order:
    • Hey there! ️ Your order >order number] has been confirmed.
  • Shipping Confirmation:
    • Good news! Your package is on its way! Track your order with this link: wTracking Link]
  • Calendar Reminder:
    • " Friendly reminder:tcalendar event name] at idate] at itime].
• Once a template is selected, the relevant fields related to the template will appear. Complete all relevant and required fields.
• Click Continue.

Note

Let our Support team know if you’d like to see new templates added. 

4. Test your step

• Click Test step. If the step is successful, you’ll receive a message.

Once you’ve set up your WhatsApp Notification action, you can add another action or finish setting up your Zap.