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I created a trigger that sends a WhatsApp notification when a tally form is submitted. It was working perfectly for a few weeks, then it stopped working. Nothing else has changed. I am not receiving the whatsapp notifications.

According to the Tally log, the notification has been sent.

According to the zap log, the notification has been sent.

But I am not receiving the whatsapp notifications.

 

I deleted the zap, then created it again. I received the WhatsApp OTP, but I am not receiving the notifications.

Hi @Zakiyyah 

In the Zap Runs history details, check the “Logs” tab to see the underlying API request/response to help you troubleshoot: https://zapier.com/app/history/

Post screenshots to give us more context.

Help for using WhatsApp Notifications in Zaps: https://zapier.com/apps/whatsapp-notifications/help

 

Hi @Troy Tessalone 

There is no other API response.

@Zakiyyah 

You need to click into an individual Zap Run to see the DATA IN/OUT for each step.

 

@Zakiyyah 

Other Zapier Community topics related to WhatsApp Notifications that may provide guidance:

https://community.zapier.com/search?q=%22whatsapp%20notifications%22&source%5B0%5D=community

@Troy Tessalone 

 

Thank you for your assistance

Hi @Zakiyyah,

That’s awesome! A huge thanks to Troy for lending a hand and pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

I have the exact same issue... How did you resolve it? regards

Hi @srodriguez,

 

Try this method that @Troy Tessalone shared on his latest reply https://community.zapier.com/search?q=%22whatsapp%20notifications%22&source%5B0%5D=community. This might help you resolve your issue. Thanks.

Reply


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