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Question

WhatsApp notification not being received

  • September 4, 2024
  • 9 replies
  • 130 views
Z

I created a trigger that sends a WhatsApp notification when a tally form is submitted. It was working perfectly for a few weeks, then it stopped working. Nothing else has changed. I am not receiving the whatsapp notifications.

According to the Tally log, the notification has been sent.

According to the zap log, the notification has been sent.

But I am not receiving the whatsapp notifications.

 

I deleted the zap, then created it again. I received the WhatsApp OTP, but I am not receiving the notifications.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

9 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • September 4, 2024

Hi @Zakiyyah 

In the Zap Runs history details, check the “Logs” tab to see the underlying API request/response to help you troubleshoot: https://zapier.com/app/history/

Post screenshots to give us more context.

Help for using WhatsApp Notifications in Zaps: https://zapier.com/apps/whatsapp-notifications/help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Z
  • Zakiyyah
  • Author
  • New
  • September 4, 2024

 

Hi @Troy Tessalone 

There is no other API response.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • September 4, 2024

@Zakiyyah 

You need to click into an individual Zap Run to see the DATA IN/OUT for each step.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Z
  • Zakiyyah
  • Author
  • New
  • September 4, 2024

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • September 4, 2024

@Zakiyyah 

Other Zapier Community topics related to WhatsApp Notifications that may provide guidance:

https://community.zapier.com/search?q=%22whatsapp%20notifications%22&source%5B0%5D=community

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Z
  • Zakiyyah
  • Author
  • New
  • September 4, 2024

@Troy Tessalone 

 

Thank you for your assistance

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • September 10, 2024

Hi @Zakiyyah,

That’s awesome! A huge thanks to Troy for lending a hand and pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

S
  • srodriguez
  • New
  • September 11, 2024

I have the exact same issue... How did you resolve it? regards

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • September 12, 2024

Hi @srodriguez,

 

Try this method that @Troy Tessalone shared on his latest reply https://community.zapier.com/search?q=%22whatsapp%20notifications%22&source%5B0%5D=community. This might help you resolve your issue. Thanks.

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