WebinarJam trigger issue: Identical data for different session registrations

Hi ​@ANB 

For live Zap Runs, check the DATA IN/OUT for each step to trace the data flow: https://zapier.com/app/history/

For us to have more context about what you are referring to post screenshots showing how your Zap steps are outlined and configured in the CONFIGURE tab while in EDIT mode with the field mappings visible.

Also, post screenshots showing the “same data” returned from WebinarJar for a few examples.

Hi and welcome to the Community ​@ANB! 👋

Sorry to hear it’s not pulling through the correct webinar info. When someone registers for a single session webinar, is the Zap able to pull through the correct data? Just wondering if there might be a difference with how their API sends over the registration data for multi-session vs single-session webinars. It could be that it only sends over the first session’s data. 🤔

According to their Connect and use a custom webhook guide, you can set up a custom webhook to be sent whenever someone registers. So you could switch the Zap’s trigger to a Catch Hook (Webhooks by Zapier) instead. Check out our Trigger Zaps from webhooks guide for details on how to set it up. And if that provides the correct webinar data then that would suggest there’s an issue with the New Registration trigger. In which case I’d recommend reaching out to our Support team so they can open up a bug report to get that fixed. 

If the webhook doesn’t provide the right webinar details either, are you able to get an email notification from them when a new registrant signs up? If you can, and it has details of which session they picked then you could use an app like Email Parser for the trigger. That way you could trigger the Zap on the emails instead and the information Email Parser pulls from them could be used to route the registrants to the right SMS list. If you’ve not used Email Parser before you can learn more about how to set it up here: Trigger Zaps from new parsed emails.

Let us know how it goes!