Answer

We hit an error adding your new account authentication failed: The app returned "Invalid WPForms Zapier API key".

Forum|Forum|2 years ago
March 11, 2023
5 replies
549 views

bam
Beginner

Hi. I'm trying to link https://hwayang-hillstate.com/ this website to zapier and wpforms.

I've checked over and over again that the address of the api and the website is correct, but I keep getting an error window.

We hit an error adding your new account
authentication failed: The app returned "Invalid WPForms Zapier API key".

1. Make sure you click "Allow" or "Accept" on the permission popup
2. Double check your Account has the correct permissions
3. Check out our help docs for more information

I tried everything in the link below, but I couldn't solve it. How do I resolve this error?

https://community.zapier.com/troubleshooting-99/adding-a-second-wpforms-connection-fails-14816

https://zapier.com/help/doc/common-problems-wordpress#expat-or-parsing-error

https://zapier.com/help/doc/common-problems-wordpress#403-forbidden-error

Best answer by Troy Tessalone

@bam

WPForms help article to reference: https://wpforms.com/docs/how-to-install-and-use-zapier-addon-with-wpforms/

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

+14

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|Forum|2 years ago
March 12, 2023

Hi @bam

Good question.

You can try using a new, different private browser to make the connection.

Make sure there are no leading/trailing spaces/whitespace around the input values.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor

Like

bam
Author
Beginner
Forum|Forum|2 years ago
March 12, 2023

Thank you for your answer. But the problem hasn't been solved. Let me ask you two questions.

1. You can try using a new, different private browser <- Can you tell me what this is specifically about?

For example, you can leave a link.

2. leading/trailing spaces/whitecpace
-> There is no space even when entering api and website. Please check the attached video.