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Answer

Want create a tag in Active Campaign after a purchase in Copecart (webhook)

  • January 22, 2024
  • 7 replies
  • 133 views
V

Hi , 

 

 can somebody help me to create the right zap with the correct parameters.

Copecart is a checkout tool. You can make integratuons with GENERIC  and Webook. 

I have connect it with Copecart. It was succesfull.

I want that after a purchase in Copecart need to ad a TAG in Active Campaign to the new contact. 

Copecart was already conected with Active campaign. But without Tag.  Now i want use Zapier to create a Tag so that i have a tag after a costumer have buy the product.        

In my zap wehen i make the test there comes a error Troubleshooting. 

Best answer by Troy Tessalone

@VictorMM 

Is there an existing contact in AC with the ID of 7? (Perhaps it was deleted.)

Maybe try retesting each Zap step in order.

 

Also, you may not need Step 3, if you are adding Tags, those can be added in Step 2.

 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    7 replies

    V
    • VictorMMBeginner
    • Author
    • Beginner
    • January 22, 2024

    here is a screenshot

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 22, 2024

    Hi @VictorMM 

    We would need to see screenshots with how your Zap step ‘Action’ section is configured to have full context, thanks.

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    V
    • VictorMMBeginner
    • Author
    • Beginner
    • January 22, 2024

    I habe create 2 actions . but i dont know if i need both .   I want that with the purchase on Copecart that the costumer will add to the Tag “Fastentransform Käufer Copecart”

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 22, 2024

    @VictorMM 

    The Contact ID expects the ID of the Contact, as per the field description.

    You have 2 variables mapped from Step 2.

    Remove the “Result Message” variable.

     

    For the Tags, you do NOT want to map the Contact ID, so remove that.

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    V
    • VictorMMBeginner
    • Author
    • Beginner
    • January 22, 2024

     

     

    I have make the changes. but still Troubleshooting. And now on the AC Account nothing happen

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • Answer
    • January 22, 2024

    @VictorMM 

    Is there an existing contact in AC with the ID of 7? (Perhaps it was deleted.)

    Maybe try retesting each Zap step in order.

     

    Also, you may not need Step 3, if you are adding Tags, those can be added in Step 2.

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    V
    V
    • VictorMMBeginner
    • Author
    • Beginner
    • January 22, 2024

    Thank you  Bro. I have make the steps wich you have recomended me.  And i have delte step 3. 

    Now it works so how i want it. Thank you for your help

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