Hi team, I am trying to trigger a Zap when Veriff reaches a decision. The Veriff New Decision trigger in Zapier is not pulling any records or payloads, so I cannot continue my workflow.
What I am doing
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In Zapier I select Veriff as the trigger, event New Decision.
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I connect using my Veriff API key and master signature key from Integration settings.
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I run an actual verification to completion in Veriff. The Veriff dashboard shows a final decision with the correct timestamp.
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I click Test trigger in Zapier.
Expected result
Zapier should return a recent decision with fields like status, reason, sessionId, and timestamps so I can map them to later steps.
Actual result
Zapier shows success but no records found, or returns only a generic sample with no real decision data. No live decision payload appears, so the Zap never runs.
What I have checked
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Keys are valid and match the environment.
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The decision exists in Veriff under Verifications.
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Decision webhook settings are enabled on the Veriff side.
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I waited several minutes and retried Test trigger.
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I created a new Zap from scratch and reconnected the Veriff account.
Notes
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Goal is to branch on approved or declined and then update my CRM.
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If there is a required webhook URL or additional setting for decisions, please share the exact steps.
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If the trigger only surfaces new events, can you confirm the time window and any limits so I can reproduce with a fresh session.
Can you help me get the live decision payload to appear in the New Decision trigger test and run the Zap reliably? If you need IDs or logs I can provide a recent sessionId and Zap ID privately. Thank you.