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I am curtailed from implementing some ideas for chatbots I have, if the 20 document limit on the knowledge base cannot be circumvented. Is there a way to accomplish this via zaps or some other means?

...follow up.  I just asked ChatGPT and it looks like I will need to go with n8n or Make instead. I really like using Zapier and it is my preferred platform but looks like the hard limits prevent me: 

You’re correct that Zapier’s current chatbot feature (Zapier Chatbots + Knowledge Base) has a hard limit of 20 uploaded files, which makes it unsuitable for large-scale document knowledge bases like what a school district chatbot would require.

 

 

🔍 Can Google Drive Supplement Zapier Chatbots?

 

Currently, Zapier Chatbots do not support dynamic API calls to external sources like Google Drive or Google Docs at runtime to expand the chatbot’s knowledge. The knowledge base is static and limited to uploaded files or website URLs (also limited).

 

⚠️ There is no built-in way to load hundreds of Google Drive docs dynamically into a Zapier chatbot’s knowledge base.

 

However, you could hack around this with the following idea:

 

 

❓Workaround (Very Limited and Complex):

 

  • Use Google Apps Script to parse contents of docs in Drive.

  • Periodically compile them into a single .txt or .docx file.

  • Overwrite one of the 20 files in the chatbot KB via Zapier’s file upload automation (if you can script this).

  • But the chatbot won’t “live fetch” data — it only knows what’s in the KB files at the time of interaction.

 

Bottom line: this approach is not scalable, and Zapier Chatbots just aren’t built for that use case.

 

Hi ​@Todd Lichtenwalter,

 

The 20-document limit in Zapier's chatbot feature presents challenges for large-scale use cases like school district bots. While creative workarounds like merging documents with Google Apps Script or rotating key files may help, they come with trade-offs. Exploring alternatives could offer better flexibility, especially for integrating dynamic external data. A hybrid setup combining Zapier with another platform for richer interactions might also be worth considering. Feedback on these constraints has been passed to the product team for future improvements.

Let us know if you need further assistance. We're here to help.

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