Updated Salesforce Opportunities not triggering Zap

Question

I have a Zap set up that creates a new google folder and copies some templates over to the new folder based of a Trigger of when an opportunity stage gets updated to Closed Won… it seems like it its working but as i was testing it I changed the stage back to proposal and then closed Won it again to make sure it is working correctly and now it won’t run at all… Is there any time delay on running the same salesforce trigger on the same account like that? Or am I missing something else?

Woozie

icon

Best answer by SamB 17 April 2023, 17:55

View original

SamB · Accepted Answer

Hi there@Woozie83!👋Not sure if you’re using theUpdated Record orUpdated Field on Record Salesforce trigger, butboth of those are polling triggers. So depending on which Zapier plan you have there may be a delay in the Zap checking for new updates. You can find out moreabout thishere:Polling triggersThat said, has the Zap been able to trigger on other opportunities? If so, it could be thatthe Zap had already “seen” that opportunity with a status of “Closed Won” before, so when it was changed back to that opportunity stage again it didn’t consider it to be a newupdate so it ignored it. Do you think that could be the case here, or is it not triggering for any other updated opportunitieseither?Looking forward to hearing from you on this!

chanelle · Answer

Hi @Woozie83😆 -Were these changes made while the Zap was on and published or while you were setting it up? Here’s a helpful link to thetriggerandactionsfor Salesforce. It does appear that at least one of the triggers runs on a 15 minute schedule. Are you using theUpdate Field on Record trigger?

Sign up

Use your Zapier credentials

Log in to the Community

Use your Zapier credentials

Scanning file for viruses.

This file cannot be downloaded