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Hi, I am trying to create a zap to update the product price in WooCommerce from Google Sheets. All the steps go well but when try to test the zap I am getting the below error:

 

Failed to create an update product price in WooCommerce

request to https://URL//wp-json/wc-zapier/v1/products/prices?consumer_key=ck_4e95affa66660e3hkjhkhkhkj17604dd5139e&consumer_secret=cs_9bb965hkhkhkjh3000fd28d3hkhke2aa36a473 failed, reason: socket hang up

Click on the Troubleshoot tab below or learn more in our help center.

 

The troubleshoot tab and help center indicate that it may have something to do with the user.

I created a whole new user for the connection and I am not using 2FA for it.

XML-RPC is active.

 

Any idea how this can be resolved?

Hi @patmaniak 

For us to have more context, post these screenshots:

  • How your Zap steps are outlined and configured in EDIT mode
  • The encountered error on the Zap step

Hi @Troy Tessalone 

 

Thank you for your reply. Please find enclosed the screenshots. 

 

Best,

Patrick

@patmaniak 

For the WooCommerce action step, there should be an ‘Action’ tab between ‘Account’ and ‘Test’.

Check your WooCommerce Zap app connection here: https://zapier.com/app/connections

 

Hi @patmaniak 

 

The “socket hang up” error indicate a low level network-realeted problem. I am suggesting visiting your site’s  wp-json url (for example https://woocommerce.com/wp-json/) to see the error is occoring ina browser or not. If you need assistance pleaee feel free to contact our support team here: https://docs.tectalic.com/woocommerce-zapier/support/

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