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  • Unable to upgrade to the new version of the free plan in Zapier without entering tax information and credit card.
Question

Unable to upgrade to the new version of the free plan in Zapier without entering tax information and credit card.

  • 26 January 2024
  • 3 replies
  • 28 views
R

We have a legacy free account that limits us to just 5 zaps and we want to change over to the new version of the free plan. When we try to, it requests we enter tax information and a credit card and frankly we don’t want to do that. Any way to update without entering that info?

3 replies

ken.a
Userlevel 7
Badge +6

Hi there @rogallery,

Welcome to the Community! 🎉

When upgrading your plan to pay-per-task billing we require you to input your payment details for your account to be upgraded because at the end of your monthly billing cycle (when your task limit resets), Zapier charges you for all tasks that exceed your plan limit during that cycle. Each extra task is charged on a per-task basis, at a rate of 1.25 times your plan's task cost.

You can learn more about pay-per-task billing here: https://help.zapier.com/hc/en-us/articles/15279018245901-Metered-tasks-in-Zapier

Hopefully, this helps!

R

I can’t find anything in the text for the free plan that states it is pay-per-task. We have no intention of exceeding the task limit of 100 tasks available.

ken.a
Userlevel 7
Badge +6

Hi @rogallery,

Thanks for letting me know.

I’d recommend reaching out to our Billing & Accounts team regarding your question.

You can reach our Billing & Accounts team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

Reply


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