I was able to create two Zaps – one that triggers when a new Zendesk ticket is created and the other when an existing Zendesk ticket is updated. However the Zaps only get triggered when the person creating a Zendesk ticket or updating an existing Zendesk ticket is the Zendesk administrator. That appears to be the case because the Zendesk admin account was what I used to connect to Zapier. Tickets created/updated by any other Zendesk user DO NOT trigger the Zaps.
After reading various posts, the only workaround appears to be using the New ticket in View event. That kind-of works for new tickets. But my use case requires the Zap to be triggered on Zendesk ticket update.
I’d like to know if I am missing something in my configuration or if indeed, this is a limitation of using the new ticket or update ticket events.
