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Question

Unable to switch Zap to On. Keeps going back to Off, no errors

  • September 18, 2025
  • 3 replies
  • 20 views

 

In reference to the above. I have a similar issue. The zap works in test mode but will not let me send live. Each time I send live, it reverts to not live.

See History attached.

 

 

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3 replies

Sparsh from Automation Jinn
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Hey ​@mark.giles,

You can try some of these troubleshooting tips- 

  • Make sure have the plan to use the apps in Zapier.
  • Try reconnecting and checking permissions for your connections here- https://zapier.com/app/connections
  • Check for Zap run history for error that might turn off the Zap.

If it still exists, try reaching the support here- https://zapier.com/app/get-help. Hope it helps!


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34066 replies
  • September 18, 2025

Hi ​@mark.giles 

Help links that covers common issues for why Zaps automatically turn OFF: 

 


SamB
Community Manager
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  • Community Manager
  • 9723 replies
  • September 22, 2025

Hey there ​@mark.giles 👋 Did either of the replies from Sparsh or Troy help you get the Zap to stay switched on, or are you still having some trouble?

Keep us posted on your progress here, want to make sure this gets sorted!