Best answer

Unable to switch Zap to On. Keeps going back to Off, no errors

  • 17 August 2023
  • 3 replies

Userlevel 1


Created two almost identical Zaps: Facebook Leadform => email.

The only differences being the pages/forms and the email address to where the lead info is sent to.

One is running OK
The other one keeps switching back to OFF. Even after successful publishing. 
As far as I can see, no errors or reasons why this Zap won't run properly.

Also tried copying the working Zap, change page/form and ‘sent to’ address.. same result. 








Best answer by SamB 9 April 2024, 15:16

View original

3 replies

Userlevel 1



Userlevel 7
Badge +6

Hi there @click2client,

As of May 26, 2019, Google limited the services provided to its consumer users (anyone with an or address) to be in line with their new security protocols. This means that some of the functionality that was previously possible with Gmail’s integration with Zapier is no longer possible. This error about not being able to connect a consumer Gmail consumer account is a result of those changes.
Essentially, we're limited on which apps we can send data TO if the data is coming from a Gmail step (using personal Gmail accounts - or in your Zap.

You can find a list of approved apps here:

Here’s a link to some information about the changes Google is making:

Our team is working on getting more apps approved with Google once again, and I’ve added your vote for that request so that you’ll get notified as soon as there’s an update.

In the meantime, you’d need to switch to using a G Suite business account for the Gmail step in order to send Gmail information to any app, or you can consider using an approved alternative app. 

Userlevel 7
Badge +11

Hi all! 👋

I have good news to share - it’s now possible to use Facebook Lead Ads in a Zap with a Gmail trigger or action that’s connected to a personal (consumer) Gmail account.

Having said that, if you continue to experiencing issues using your personal Gmail account alongside Facebook Lead Ads in a Zap do get in touch! Either in the Community or reach out to our Support team directly via the form here:

In the meantime, happy Zapping! ⚡