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Best answer

Unable to sign-in to Nextiva via Zapier

  • January 28, 2025
  • 33 replies
  • 252 views

I’m trying to connect Nextiva to a Zap- it gives a popup to login but doesn’t specify if I’m providing Zapier or Nextiva credentials. After I submit either set of credentials, it shows this:

 

 

Problem is… I don’t have a username for Zapier! I log in with my email so I’m using my email address… what do I do?

Best answer by JammerS

Hi everyone, 

 

Upon checking the issue, I see that there is an open bug ticket regarding the authentication of Nextiva sign-in. I already added you all to the list of affected users, and we’ll email you guys once an update is available.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

33 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 29, 2025

Hi ​@millerb 

The Nextiva Zap app connection expects your Nextiva account info, rather than your Zapier info.


ken.a
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  • Zapier Staff
  • January 29, 2025

Hi ​@millerb,

Before we dig deeper into this, could you please try using your Nextiva credentials and see if it’ll return the same error.

I'll be keeping an eye out for your response!


  • New
  • February 16, 2025

@ken.a 

Running into this issue as well using my correct Nextiva login credentials


I’m also running into the same problem while using the correct nextiva credentials. 


JammerS
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  • Zapier Staff
  • Answer
  • February 18, 2025

Hi everyone, 

 

Upon checking the issue, I see that there is an open bug ticket regarding the authentication of Nextiva sign-in. I already added you all to the list of affected users, and we’ll email you guys once an update is available.


  • New
  • February 24, 2025

Hi I am having this same issue? Any fix yet?


JammerS
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  • Zapier Staff
  • February 25, 2025

Hi ​@MannyTMG,

 

We sincerely apologize but the bug ticket is still open. I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.


  • New
  • March 31, 2025

any update on this?


JammerS
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  • Zapier Staff
  • April 1, 2025

Hi ​@joeg76,

 

We apologize but there is no update yet with the bug. Hence, I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.


  • New
  • April 18, 2025

Hello has there been any updated.  I too am having this issue.   


JammerS
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  • Zapier Staff
  • April 21, 2025

Hi ​@Cody B,

 

We sincerely apologize but we don’t have any update yet with the ticket. Hence, I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.


Hi ​@JammerS 

 

Can you please add us to the list, we also cannot connect. 


JammerS
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  • Zapier Staff
  • April 24, 2025

Hi ​@Move-tastic,

 

Absolutely, I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.


  • New
  • May 1, 2025

I am having same problem, Nextiva customer support is no help either. Keep telling me to do certain things and nothing works. Please add me to the email list.


JammerS
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  • Zapier Staff
  • May 2, 2025

Hi ​@djarrell70,

 

We sincerely apologize, I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.


  • New
  • May 23, 2025

Any update with this?


JammerS
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  • Zapier Staff
  • May 26, 2025

Hi ​@D0n,

 

We sincerely apologize but the ticket is still open, hence I will be adding you to the list of affected user and we’ll notify you via email once an update is available. Thank you.


  • New
  • June 21, 2025

Can’t believe this is still an issue. Any update on this? I’m not sure if I’m already attached to the ticket but please do so if I am not. Thanks


JammerS
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  • Zapier Staff
  • June 23, 2025

Hi ​@Jerrod,

 

We sincerely apologize but we don’t have any update yet with this issue. Hence you are already added to the list of affected users and we’ll email once an update is available. 


  • New
  • July 30, 2025

Any update on this?


JammerS
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  • Zapier Staff
  • July 31, 2025

Hi ​@trammellpc,

 

Thank you for your patience. We sincerely apologize, but there’s no update on this issue just yet. Rest assured, you’ve been added to our list of affected users, and we’ll be sure to notify you via email as soon as we have any news to share. We appreciate your understanding.


  • New
  • August 21, 2025

can you please add me as well?  its seems misleading to be publishing that you have an off the shelf integration with Nextiva when this bug has been open for over 6 months and there’s no workaround. 


  • New
  • August 30, 2025

any update? please add me to the list


Has this been updated yet? We’re having the same issue. 


  • New
  • September 11, 2025

I’ve just discovered this error, and see this has been a problem for 7 months!!!  Thats absurd and shameful zapier.