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Question

Unable to Send Email Through Office365

  • 16 August 2023
  • 3 replies
  • 53 views
AndyO

I have set up my Outlook/Office365 Account in Zapier, but when I try to test the Zap I get this error message:

 

Failed to create an email in Microsoft Outlook

Unable to send an email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @AndyO 

Good question.

Error from Outlook indicates:

The mailbox is either inactive, soft-deleted, or is hosted on-premise.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AndyO

Troy - yes, I see that, but none of those conditions exist that I can see.

The mailbox is active, it checks as working in the “associate” step, it is not deleted, it is O365 so it is not hosted on-premise… so why would it be returning this message?

Troy Tessalone
Userlevel 7
Badge +14

@AndyO 

Might be worth reaching out to your IT dept to ask them to check the settings.

help articles for using Outlook in Zaps:

https://zapier.com/apps/microsoft-outlook/help

https://zapier.com/apps/office-365/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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