About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Apps Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Unable to reconnect Zendesk Sell account with incorrect user details

AEB

I am trying to reconnect our Zendesk Sell account. It is not allowing the user details even though I can log into Zendesk Sell directly without any problems. Can anyone help me out please?

icon

Best answer by ken.a 29 May 2023, 07:59

View original

3 replies

chanelle
Rank
Userlevel 6
Badge +8

Hi @AEB -

Hmm, let’s see if I can help. At this time, I’d like to request some additional information from you, to get a better understanding on where things are going wrong. When you mention that it is not allowing you to add user details, are you receiving an error message? If yes, please provide a screenshot. If no, do you mean that the information is not populating in a certain field? May I ask which field (with a screenshot), if that is correct? 

AEB

Hi @chanelle,

 

I am trying to reconnect our Zendesk Sell Account to a Zapier Zap. I get the attached error message. I am logging in with exactly the same details I use to directly log into Zendesk Sell.

1 Attachment
ken.a
Userlevel 7
Badge +6

Hi there @AEB,

I’m jumping in to see if I can help!

I did some digging into this, and it seems like you’re running into a recent bug with the Zendesk Sell integration. Our team is aware of the issue and we're working with Zendesk Sell on a fix. I've added your email address as another affected user. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

Reply


Terms & Conditions