Hi @schooltechteam 

Good question.

If HubSpot is sending the email, then it’s likely an issue with HubSpot.

Perhaps instruct the recipient to check their SPAM/JUNK folder in their email account.

@schooltechteam checking in to see if your recipient located the email in question within their Spam folder. 

To echo Troy’s above reply, if the email is showing as “sent” I’d recommend contacting HubSpot so they can check their logs!

Hello @Troy Tessalone @Liz_Roberts - Thank you both for your replies and suggestions.  Actually, it looks like we need the marketing feature in Hubspot for it to work correctly.  We are definitely open to any workarounds, if anyone has any.

Thanks so much!

@schooltechteam 

You can use a different app to send the email, but that app may require a paid subscription to that email service and just add another app to the mix, whereas upgrading to the HubSpot plan make keep it simpler overall.

Yes, thank so much @Troy Tessalone!  That makes sense.