Hello,
When testing a Zap to send an email to a recipient in Hubspot, the email never gets to the user’s actual email address. It shows in Hubspot that it has been logged/sent, but recipient does not receive it. What settings should I check?
Thank you.
Best answer by Troy Tessalone
You can use a different app to send the email, but that app may require a paid subscription to that email service and just add another app to the mix, whereas upgrading to the HubSpot plan make keep it simpler overall.
+14Hi
Good question.
If HubSpot is sending the email, then it’s likely an issue with HubSpot.
Perhaps instruct the recipient to check their SPAM/JUNK folder in their email account.
+8To echo Troy’s above reply, if the email is showing as “sent” I’d recommend contacting HubSpot so they can check their logs!
Hello
Thanks so much!
+14You can use a different app to send the email, but that app may require a paid subscription to that email service and just add another app to the mix, whereas upgrading to the HubSpot plan make keep it simpler overall.
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