I am Having this issue any help?
Best answer by ken.a
View originalI am Having this issue any help?
Best answer by ken.a
View originalHi there
Welcome to the Community! 🎉
Before we dive deeper, could you please check if you've selected the option “Do not store data in Wordpress” in WPForms. The webhook isn't performed correctly when that option is checked and might interfere with retrieving form data from the form. The option is called "Disable storing entry information in Wordpress" and can be disabled using this as guidance: https://wpforms.com/docs/how-to-install-and-use-zapier-addon-with-wpforms/#disable-storage
After that, kindly reconnect your WPForms account here: https://zapier.com/app/connections/wpforms, and test the trigger step again.
Please give that a try, and let me know how it goes! 😊
Unable to pull form entries
Please reload the page. If the issue persists, troubleshoot error or contact Support.
Error code: Error while retrieving: JSON results array could not be located.
need help
Hi
If you have tried the suggestion I mentioned on my previous reply and you’re still running into the same error. I’m so sorry but it looks like you’re running into a known bug with the WPForms integration here.
Our team is aware of the issue and we're working with WPForms on a fix. I've added your email addresses as another affected members. That does a few things:
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I appreciate your patience and understanding.
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