The lack of ANY response to our separately submitted messages is very concerning and we now have no choice but to dispute the charge with our financial institution and find an alternative "zap" provider. We downgraded our plan and chose a monthly plan, and we also updated our credit card info at the same time, yet we were improperly charged for a year. The credit card update had no issues but the billing change apparently did. The lack of any customer service is disappointing, especially when we’ve paid you a signficant amount of money.
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