Hi all! I’m finding that the “find latest comment” step is missing the latest comment from our agents, even though it’s public. Is this how the command is supposed to operate, or is there a way to ensure that the step actually finds and references the actual latest comment?
For context: we use the open response to a Zendesk ticket to code our NPS response and I’d love to automate that using Zapier API and update our custom NPS tag field. The rest of the process works beautifully!
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in the meantime, instead of the Find Latest Comment action, try using the API Request (Beta) action, and use the following API endpoint. In the query parameters set “sort” = “-created_at” to sort them in descending order. The most recent comment should be the first one returned.
GET /api/v2/tickets/{ticket_id}/comments
Hi
We just wanted to see how everything is going with your Zap. Did DennisWF's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
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