Hi there @soltep,

Welcome to the Community!

You'll want to make sure the “Access profile and posts from the Instagram account connected to your Page”  and “Upload media and create posts for the Instagram account connected to your Page” options are toggled on. 

https://www.facebook.com/settings?tab=business_tools&ref=settings

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Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Thanks… already had that activated:

Thanks for confirming @soltep!

Could you please try reconnecting your Instagram for Business account once more? You can reconnect your Instagram account here: https://zapier.com/app/connections/instagram-for-business

Please keep me posted!

I reconnected it - nothing is different. Did you change anything? Can we set up a time to connect or do you have any other recommendations?

Thanks for giving that a try @soltep!

Unfortunately, our support channels are limited to Email, Chat, and our Community platform. For further assistance, I suggest contacting our Support Team about this matter. They have the necessary tools to examine the Zap and its logs in detail to identify the root of the problem.

I appreciate your patience and understanding.

I'm having the same issue even though I completed all the above steps. Any solution to this problem?

Hi @iflying,

It looks like @soltep was able to resolve the issue with the suggestion of our Support Team by using the ID of the Professional Instagram account and inputting that ID to the “Instagram Account to Use” field as a custom value.

I tried my ID of the Professional Account from a custom field, but still can not connect.  How does the ID have to be formatted?

Hi there @lookingup,

You should be able to find the ID of the Instagram account in this window here:

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The ID should contain numbers below the Instagram account name.

Am having the same issue and have tried all of the steps outlined above, including finding the professional account id in the image above and using that as a custom entry. Any other solutions for this?

Hi @pswinch,

Could you please share a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the updated “Action” section of your Instagram step that shows all of its fields. Like so:

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Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Okay, just adding the Instagram-ID worked! Just focus the input for selecting the Account. Select Custom and paste in your ID. At the bottom select “Use {your_id}”. You can find your ID when selecting your Instagram-Account while Connecting to your facebook-Account.

 I had same issue even though I completed all the above steps. so I also selected Custom and input the instagram ID. !!  Issue Resolved, But Why did It occur?

i have same issue it is not solved

Hi @ecakmak91,

Could you please try reconnecting your Instagram account after that please input the Instagram Page ID as a custom value in the “Instagram Account to Use” field.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

I’m having the same issue. my instagram is not showing up and as per the forums above, i included my instagram name as a custom name

And i’m getting this error

Can someone please help? Thank you

Hi @Yc1987,

The “Instagram Account to Use” field looks for the ID. You will need to input your Instagram ID on that field as a custom value. Like so:

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Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Thank you so much @ken.a . That worked. So for anyone who is running into this problem, you actually have to go into your meta business suit and find the instagram id number. it is a number and not your instagram name.

That’s awesome @Yc1987! I’m glad I was able to help!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 

Hi ​@ken.a I am having the same issue.  I am able to find my IG Pro Account number from when I connect it to Zapier. I use that number to enter it into the customer field, but when I click next the “Test” page remains loading and there is a yellow circle with “!” inside.  I’ve waited for a while to no avail. 

Sorry to hear that ​@zapfan1—hope you don’t mind me jumping in for Ken here! 

That’s very odd, I’ve just tested the New Tagged Media trigger in my own account and didn’t experience the same loading issue. So I’m wondering if it was a temporary glitch?

Is it still failing to load now? If it is it might be worth accessing the Zap a different web browser or private browsing window, in case it’s a browser or cache-related issue. It’s working ok for me on Chrome (on a Mac).

Looking forward to hearing from you!