Unable to fetch media in Instagram to Webflow in my Zap.

  • 16 November 2023
  • 4 replies

When have connected Instagram and Webflow in one of our zap. It does not work when someone posts something on Instagram. When we do a Zap run it's stuck at the fetching media level.  Did anyone have face same issue? Anyone have any solution for this?

4 replies

Userlevel 7
Badge +14

Hi @Form Project 

Good question.

We would need to see detailed screenshots with how your Zap steps are configured to have context.

Hi @Troy Tessalone  


Thanks. Here are the steps screenshots:


Looking forward to hearing from you.

Userlevel 7
Badge +6

Hi @Form Project,

I’m jumping in to see if I can help!

It looks like the screenshot you’ve sent doesn’t show the fields of the Zap action step. Could you please resend a screenshot on how you’ve set up your Zap? Here’s an example screenshot:

(view larger)

Additionally, could you please also send a screenshot of the “it's stuck at the fetching media level” error that you’re seeing on your end?

Please don't include personal information in the screenshot, or be sure blur out any personal information.


Userlevel 7
Badge +14

@Form Project 
We would need to see screenshots with how your Zap step 2 is configured in the Zap EDIT mode.