I have an integration that create/update the leads module on Zoho One CRM.
I am receiving an error every time the lead email already exists, and it doesn't update the fields as it should do
Ill appreciate any help?
Action
This is the error: Unable to create entry in module: Leads. Error : can't update the converted record. Detail : duplicate_field Email, action update, id 38603500000
Hi
Good question.
Please post detailed screenshots with how your Zap steps are configured to give us more context, thanks.
Hello!
We are getting the same problem, this is our configuration
And the error we get sometimes
It looks like it’s attempting to update the Email field, but the email field was set as the duplicate check field, so when trying to update the email field, it breaks.
Any suggestions or pointers are appreciated.
Thanks!
You can try removing Email as a duplicate check field since that is optional.
Otherwise, it’s likely due to settings in Zoho CRM.
You can try first doing a Find/Create entry, then Update entry.
OR
Doing a Create/Update entry.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.