Best answer by Troy Tessalone
View original
Unable to create donation record in NeonOne through Zap triggered by Reach Software.
- Beginner
- 17 replies
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
24 October 2023
Hi
Good question.
We would need to see screenshots with how each of your Zap steps are configured along with any encountered errors.
- Beginner
- 17 replies
-
24 October 2023
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Step 1)
Step 2:
Step 2 Continued:
Step 2 Continued
Step 2 Conitunued:
Step 2 continued:
Step 3:
Step 3 Continued:
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
24 October 2023
What is the returned response after testing? (screenshot)
- Beginner
- 17 replies
-
24 October 2023
when i tested through each step, it worked as expected.
but last night a donation occurred, the system created a user in NeonOne, but did not create the donation
- Beginner
- 17 replies
-
24 October 2023
Can the account number be put into a variable after the search and use it to populate the NeonOne Account to create the Donation Record?
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
24 October 2023
Check your Zap Runs history to see the DATA IN/OUT for each Zap step to help you troubleshoot.
The error likely indicates no match was found in Step 2.
You may need to either adjust the logic in Step 2 to be find else create.
OR add a Filter step to prevent the error or adjust the logic to create a
- Beginner
- 17 replies
-
24 October 2023
Step 2 created a record in neonOne,
But how do i get the account number to pass to step 3?
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
24 October 2023
You have the field mapped correctly in the Zap config.
But when the Zap Ran, no match was found in step 2.
Thus why the Zap step 3 resulted in an error because that is a required field.
You may need to either adjust the logic in Step 2 to be find else create so that there is always an Account ID returned.
OR add a Filter step to prevent the error.
- Beginner
- 17 replies
-
24 October 2023
I dont understand how to use find else create. Also how to use the filter
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
24 October 2023
Can you show screenshots of the DATA OUT from Step 2 in the Zap Run?
You have this checkbox checked and related fields configured in Step 2, so the logic is configured to find/create, which should always return an Account ID.
Wondering if there are different variables returned the Account ID when an Account is found vs created.
- Beginner
- 17 replies
-
24 October 2023
that id: 22437 is correct,(what was just created in NeonOne, but how to pass it to step 3?
Userlevel 7
+14
- Certified Zapier Expert
- 24683 replies
-
25 October 2023
- Answer
Ok, appears this is the case:
Seems like there are different variables returned the Account ID when an Account is found vs created.
So you’ll need to map both possible variables to the Account ID field in Step 2, since only 1 should have a value depending on if the Account was found or created in Step 2.
Try copy/paste these variables into the Account ID field, then test again.
{{212142294__Account ID}}{{212142294__id}}
Userlevel 7
+11
- Community Manager
- 4813 replies
-
6 November 2023
Yay! 😁🎉 Thanks so much for circling back here
If you run into any further trouble with your Zaps, please do reach back out to the Community again - we’re always here and happy to assist!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.