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Hello!

We are trying to create a contact in Hubspot when a Servicetitan customer is created. It seems that email and phone in general are unable to be passed externally from Servicetitan to other applications. Is this only possible through the API, I did find the following endpoints that seems this is possible

https://developer.servicetitan.io/api-details/#api=tenant-crm-v2&operation=Customers_GetContactList

Could any experts provide some guidance and point me in the right direction? Thank you so much!

Hi ​@Rosebud,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the action step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Hi ​@Rosebud 👋

We’ve got an existing feature request for the ServiceTitan New Customer trigger, New Booking trigger and Search Customers action to supply the phone number and email address details:


So I’ve added your vote to that which will help to increase its priority. I can’t make any promises around when it might be added by the developers of the ServiceTitan app but, we’ll definitely send you an email notification as soon as they do. In the meantime, there’s a workaround I suggested in that other topic of using a custom action to make a request to ServiceTitan’s Customers_Get endpoint which you might want to try. 

As the feature request is already being discussed in a different topic we’re going to close this out so that folks can follow along with any updates in a single place. For anyone that comes across this post and wants to be added to the bug report please reach out on the main topic and we’ll take care of that! 🙂

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