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Best answer

Unable to connect to ABC Trainerize with correct login credentials.

  • 27 September 2023
  • 3 replies
  • 111 views
L

Whenever I attempt to connect ABC Trainerize, Zapier says that my username or password are incorrect. I’ve tried reseting my Trainerize password and that did not work. I can log in to the Trainerize app just fine, but for some reason Zapier is not recognizing my credentials.

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Best answer by SamB 27 September 2023, 14:40

View original

3 replies

SamB
Rank
Userlevel 7
Badge +11

Welcome to the Community @liftwithli! 🎉

What permissions does the ABC Trainerize account that you’re attempting to connect have?

Asking as I did some checking on this side and there were reports of this same error for accounts that weren’t assigned the role of Owner. You can see a breakdown of the permissions assigned to each role in ABC Trainerize here: Trainer, Manager and Staff Permissions. 

If you’re not an Owner are you able to have your role changed to have that role and then try adding the account again? 

Looking forward to hearing from you on this!

L

Hi Sam, 

 

Thanks for the quick reply. That makes sense. Let me look into this and see if I can get it resolved. 

SamB
Rank
Userlevel 7
Badge +11

You are most welcome @liftwithli! Let us know if you continue to see errors after changing your account permissions, always happy to help further! 🙂

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