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Question

Unable to complete a Zap which make an envelope with DocuSign due to "Unauthorized" error

  • 6 February 2024
  • 5 replies
  • 41 views
S

I am making a Zip to create an envelope with DocuSign.

At the final step, after pushing “Test Step”, the warning that “Failed to create an envelope using document in DocuSign. The app returned "Unauthorized" was displayed.

I am using DocuSign with Enterprise plan and Zip with free plan.

And, I am supervisor authority with DocuSign.

Do you know how to solve this problem?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Shin-chan 

For us to have full context, post screenshots with how your Zap steps are outlined and configured.

Help articles for using DocuSign in Zaps: https://zapier.com/apps/docusign/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S

HI @Troy Tessalone 

 

I appreciate your reply.

I attached my configuration.

I appreciate your advice.

 

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@Shin-chan 

Try clicking the [Refresh Fields] button to see if more fields are exposed.

 

Wondering if special characters are not supported in those fields.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S

@Troy Tessalone 

 

I appreciate your support.

I followed your advice. However, the problem is still not resolved.

Troy Tessalone
Userlevel 7
Badge +14

@Shin-chan 

Can you show screenshots with how the DocuSign template is configured?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


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