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I am making a Zip to create an envelope with DocuSign.

At the final step, after pushing “Test Step”, the warning that “Failed to create an envelope using document in DocuSign. The app returned "Unauthorized" was displayed.

I am using DocuSign with Enterprise plan and Zip with free plan.

And, I am supervisor authority with DocuSign.

Do you know how to solve this problem?

Hi @Shin-chan 

For us to have full context, post screenshots with how your Zap steps are outlined and configured.

Help articles for using DocuSign in Zaps: https://zapier.com/apps/docusign/help

HI @Troy Tessalone 

 

I appreciate your reply.

I attached my configuration.

I appreciate your advice.

 

@Shin-chan 

Try clicking the Refresh Fields] button to see if more fields are exposed.

 

Wondering if special characters are not supported in those fields.

 

 

@Troy Tessalone 

 

I appreciate your support.

I followed your advice. However, the problem is still not resolved.

@Shin-chan 

Can you show screenshots with how the DocuSign template is configured?

Reply


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