I use the service typeform.com for our customers to fill in a returns form and provide pictures of any damaged items.
I followed the instructions to connect type form via Zapier to create a ticket in Zendesk.
I have everything working in regards to the actual ticket data required.
However I am struggling with attachments.
Typeform > Zapier > Zendesk
This formats the data within the ticket much better, however when setting the attachment data, this provides a file URL that is inaccessible
Example:
https://api.typeform.com/
Also Zendesk just added a .txt attachment to the Zendesk ticket with the list of URLs in. Not the actual images to the ticket.
When I reached out to TypeForm, they provided me the following documentation: https://www.typeform.com/developers/responses/reference/get-a-file-from-a-response/
Which explained that you need to use a certain URL / token to retrieve the file.
They said that google sheets already provided this correct token / URL and that I should do the following:
Typeform > Google Sheets > Zapier > Zendesk
So I did this, I now have a working image
https://api.typeform.com/
However Zendesk is still just creating a .txt file with a list of URLs in, instead of attaching the images to the ticket.
I'm only a novice when it comes to using zapier so I'm struggling to work out how to get this working correctly.
If anyone could provide me a working solution that would be highly appreciated.