Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello.


I’m trying to create a zap connecting a Typeform and Gmail. But when I get to the Test Trigger step, I always get this error:


Error while retrieving: CustomUser matching query does not exist.


It is a new Typeform I’m working with, so I tried submitting a test entry on the form, but I’m still getting the same error.


What can I do?

Hi there @celodraws ! I’m Rachael with the Community team and I’m here to help (I hope 😅) 

 

So when you’re setting up the Typeform trigger, it should look like this: 

are you selecting it from the “Form” page, or typing it in the “Custom” section? I would give a try at refreshing your Zap once you have your Typeform live, and then selecting it from the Form area (same with the reply).

 

Let me know if you are able to see the Typeform Survey on the “form” section, and feel free to post a screenshot (with any personal info removed!) and we can take a look together.

Terms & Conditions