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Question

Twilio Zap Send SMS not sending to all numbers in list

  • 16 May 2024
  • 1 reply
  • 10 views

I have a zap which sends a message to 10 different phone numbers via twilio. However, it seems like Twilio is only receiving the automation for 6 of them. Why aren’t the last 4 in the list ever getting triggered/messaged? I have a couple screenshots where you can see our full list of numbers vs the list twilio sends. Thanks!

Full list of numbers that should receive texts.
Numbers in twilio that actually get triggered and receive text(minus top one who I believe opted out)

 

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @speculo 

In your Zap Runs history details for the Twilio Step, check the LOGS tab to see the underlying API requests to Twilio to help you troubleshoot.

 

Some options to try:

  • Looping - Create Loop from Text
    • This will send 1 SMS per phone #
    • NOTE: Uses more Tasks
  • Multiple Zap actions
    • Split the list of phone #s into 2 groups of 5 max

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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