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Question

Twilio error: The app returned "Attempt to send to unsubscribed recipient"

  • February 19, 2024
  • 3 replies
  • 161 views

I have a zap that has been working a long time that now throws an error.  the zap basically forwards a twilio message to my cell.  :  Please advise...thx

Failed to create a send sms in Twilio

The app returned "Attempt to send to unsubscribed recipient".

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 19, 2024

Hi @insyncnet 

The error indicates the recipient has unsubscribed (opted out) and thus a SMS cannot be sent to the recipient.


  • Author
  • New
  • February 19, 2024

thank you. i just ran zap to a different number and it works fine, so the issue is with twilio sending it to that number


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • February 19, 2024

@insyncnet 

There error is expected for recipients that have unsubscribed (opted out) for compliance purposes.