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I’m trying to create a workflow that updates a QBO invoice with the tracking information when a user changes the order status from “processing” to “shipped”. I currently have WooCommerce linked and the following set up:

  1. Trigger Event = Order
  2. Trigger Rule = Order status changed to shipped

When I test these, only the newest orders come through, and I cannot access any tracking information as they don’t get shipped for a few weeks. What am I doing wrong?

Hi ​@sackadelic,

 

Welcome to the Community.

You're setting up a Zap to update QuickBooks Online invoices with tracking info when WooCommerce orders are marked as "shipped," but tracking details aren't always immediately available. To fix this, ensure your trigger correctly captures the order status change and consider adding a "Delay" step to allow time for tracking data to populate. Confirm where WooCommerce stores tracking info—especially if a plugin is involved—and make sure your Zap retrieves it from the right field. Testing with older orders and checking Zap history for errors can also help. If issues persist, review your app permissions and mappings.

Feel free to ask for further assistance if you have any questions or issues.

Thanks, JammerS.

My main issue is with Test data - I am not seeing any test data to work with that has the status of “shipped”.

 

For an example, if I have the following orders:

  • Order A (not shipped, processing) <These three orders show as test data - they are brand-new orders
  • Order B (not shipped, processing)
  • Order C (not shipped, processing)
  • ….
  • Order K (Shipped, from earlier date) < does not show,

 

Any ideas? I feel like once I am able to get the correct test data, I’ll be able to build this. I tried using the delay and filter, but it’s still bringing in the 3 newest orders that have not been shipped.

Thanks for your help!

Hi ​@sackadelic,

Before we dig deeper into this, have you tried publishing the Zap to check if the Zap triggers on shipped orders?

I'll be keeping an eye out for your response!

 

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