Hi ​@Pera 

Make sure there are no extra leading/trailing spaces in the value that you copy/paste.

Help link from Crisp for using their app in Zaps: https://help.crisp.chat/en/article/how-to-use-the-zapier-integration-dt0hdh/

Hi, there is no trailing slash in token and I am also wondering, what is this dash in the image below, I tried to paste my token with this dash and without a dash, the same error I got. Should I try to generate new token instead? Can you help me to solve this? 

 

​@Pera 

You should copy/paste the Crisp Token you get from Crisp without any other values.

Try this tip: 

If you are still having issues, contact Crisp Support for help with their Zap app integration.

Hi ​@Troy Tessalone  I succeed to solve this, I have regenerated a new token, this time it went through. 

Thanks man, Cheers. 

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

Your welcome, but I have I think the last issue with Zapier on third step with testing, The app returned "HTTP 405 unknown_method". I will create a separate post for that. 

Hi ​@Pera,

The "HTTP 405 unknown_method" error during Zap testing usually means the request uses an unsupported HTTP method. To troubleshoot, double-check that your Zap is using the correct technique (for example, PUT for updates), review the app's documentation for allowed methods, and test the request in a tool like Postman. If the issue continues, consider contacting the app's support team for further assistance.

I hope this helps. Let us know how it goes or if you have any other questions.