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Question

Trying Automate ZohoMail to send an email when a tag is used

Alex Park

I’ve been trying to automate sending out review emails if an email is tagged with “closed ticket”, but this pops up every time

Error while retrieving: The app returned `{"message":"groupResult\\x20Extra\\x20paramters\\x20given"} What happened: Executing triggers.newTaggedMail.operation.perform with bundle {"message":"groupResult\\x20Extra\\x20paramters\\x20given"} Console logs: ` as error, which we cannot read.

 

I have also tried disconnecting Zapier from ZohoMail and successfully tested the connection.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Alex Park 

Good question.

Please provide a full screenshot that includes the error message on the Zap step, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Alex Park
It fails during the testing phase.

 

Troy Tessalone
Userlevel 7
Badge +14

@Alex Park

In Zoho Mail, make sure there is an existing mail record that matches the trigger conditions.

 

Or you can try this workaround using Zoho Mail webhooks: https://www.zoho.com/mail/help/dev-platform/webhook.html#alink4

Zap trigger would be: Webhooks - Catch Hook

 

Otherwise, you can try opening a ticket with Zapier Support for additional help: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
Userlevel 7
Badge +6

Hi @Alex Park,

Quick follow-up on this. Have you had the time trying out Troy’s suggestion? If so, please let us know if it works. Thank you!

Reply


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