Question

Trying Automate ZohoMail to send an email when a tag is used

  • 8 March 2023
  • 4 replies
  • 41 views

I’ve been trying to automate sending out review emails if an email is tagged with “closed ticket”, but this pops up every time

Error while retrieving: The app returned `{"message":"groupResult\\x20Extra\\x20paramters\\x20given"} What happened: Executing triggers.newTaggedMail.operation.perform with bundle {"message":"groupResult\\x20Extra\\x20paramters\\x20given"} Console logs: ` as error, which we cannot read.

 

I have also tried disconnecting Zapier from ZohoMail and successfully tested the connection.


4 replies

Userlevel 7
Badge +14

Hi @Alex Park 

Good question.

Please provide a full screenshot that includes the error message on the Zap step, thanks.

It fails during the testing phase.

 

Userlevel 7
Badge +14

@Alex Park

In Zoho Mail, make sure there is an existing mail record that matches the trigger conditions.

 

Or you can try this workaround using Zoho Mail webhooks: https://www.zoho.com/mail/help/dev-platform/webhook.html#alink4

Zap trigger would be: Webhooks - Catch Hook

 

Otherwise, you can try opening a ticket with Zapier Support for additional help: https://zapier.com/app/get-help

Userlevel 7
Badge +6

Hi @Alex Park,

Quick follow-up on this. Have you had the time trying out Troy’s suggestion? If so, please let us know if it works. Thank you!

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