Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Asked & Answered Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Trying Automate ZohoMail to send an email when a tag is used

Alex Park

I’ve been trying to automate sending out review emails if an email is tagged with “closed ticket”, but this pops up every time

Error while retrieving: The app returned `{"message":"groupResult\\x20Extra\\x20paramters\\x20given"} What happened: Executing triggers.newTaggedMail.operation.perform with bundle {"message":"groupResult\\x20Extra\\x20paramters\\x20given"} Console logs: ` as error, which we cannot read.

 

I have also tried disconnecting Zapier from ZohoMail and successfully tested the connection.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 8, 2023

Hi @Alex Park 

Good question.

Please provide a full screenshot that includes the error message on the Zap step, thanks.

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
Alex Park
  • Alex ParkBeginner
  • Author
  • Beginner
  • March 8, 2023
It fails during the testing phase.

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 8, 2023

@Alex Park

In Zoho Mail, make sure there is an existing mail record that matches the trigger conditions.

 

Or you can try this workaround using Zoho Mail webhooks: https://www.zoho.com/mail/help/dev-platform/webhook.html#alink4

Zap trigger would be: Webhooks - Catch Hook

 

Otherwise, you can try opening a ticket with Zapier Support for additional help: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • March 15, 2023

Hi @Alex Park,

Quick follow-up on this. Have you had the time trying out Troy’s suggestion? If so, please let us know if it works. Thank you!

Early access


Next Gen Zaps

Build and deploy automations from AI tools you already use. With Agentic Management, if anything breaks, the agent diagnoses the issue and proposes a fix.

Request access now


Terms & ConditionsAccessibility statement