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For about the last year, we have had Zaps set up that use ChatGPT to automatically contact leads collected by Meta ads. Recently, all those Zaps started having errors and are no longer functional.

 

We’ve tried all the basic workarounds suggested: using the newer ChatGPT app, removing dynamic fields to test if that was the issue, trying different LLMs, trying shorter inputs/prompts, etc. but we can’t pinpoint the issue.

 

Does anyone have experience with this?

 

Some of the error messages we’ve received are:

  • The error "Failed to create a conversation in ChatGPT (OpenAI)" indicates that the request to the ChatGPT API could not be processed. This can happen for several reasons, including using an unsupported model, issues with the API key, or exceeding token limits.
  • The error indicates that the ChatGPT step in your Zap is unable to process the request due to an issue with the input data. Specifically, it seems that the model you are trying to use, "gpt-4o," is not receiving the expected values from the previous step, which may be causing the failure to create a conversation.

 

Thank you for your help!

Hi ​@Envida 

It may be a temp issue.

Make sure to check the OpenAI status page: https://status.openai.com/

I recommend subscribing to alerts about incidents.

 

Help links for using OpenAI in Zaps: https://zapier.com/apps/chatgpt/integrations#help

 

For us to have more info, post screenshots showing:

  • how your Zap steps are outlined
  • how your Zap steps are configured in the CONFIGURE tab while in EDIT mode with the field mappings visible
  • the encountered error in the Zap Run

 

Make sure you are using:

  • updated Zap app versions
  • updated Zap app trigger/action versions
  • updated OpenAI models
  • check your billing info is update with OpenAI
  • check in OpenAI if you have exceeded token limits
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