Question

Troubleshooting payment capture issues with PayPal in Zapier

I have connected my Paypal business account in Zapier, created a Zap for it and used the trigger “Payment Sale Webhooks”

However, it doesn’t capture any new payment sale completed from my Paypal account.

I am not sure anymore how to find the disconnect, what’s the problem why it is not capturing any of my payments.

Can someone help me out?

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+14

Hi @jennywatzka

Did you test PayPal by making a purchase AFTER the Zap trigger step was configured?

If not, do that, then try to pull thru new trigger step example records to use to configure the Zap action steps.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor

+11

Hi there, @jennywatzka 👋

Did Troy’s reply help to point you in the right direction, or are you still having trouble getting the Zap to see a new sale in PayPal?

Want to make sure everything’s all squared away here, so keep us posted on your progress! 🙂

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