Troubleshooting new records not showing in Zapier with ClickFunnels and Google Sheets

Hy ​@tamara123 

When you changed your landing page, your Zap is likely still connected to the old funnel or funnel step, so it won’t detect new leads.

Try this:

1. Re-select the correct funnel + landing page (step) in your trigger
2. Submit a new test lead, then click “Test Trigger” (Zapier only pulls recent data)
3. If it still doesn’t work, reconnect your ClickFunnels account

If your new page doesn’t show, paste the Funnel ID manually.

Zapier triggers only fire for the exact funnel/step selected, so changing pages usually requires updating the Zap.

Hope this helps you get it sorted!

If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!

And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz

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Hi ​@tamara123 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in the CONFIGURE table while in EDIT mode with the field mappings visible.

Help links for using the apps involved:

• ClickFunnels: https://zapier.com/apps/clickfunnels/integrations#help
• GSheets: https://zapier.com/apps/google-sheets/integrations#help

Hi fahad, 

I already changed the new funnel and google sheet and when I reconnect with click funnels, it keeps giving me an error too saying it can’t find it. When I have added multiple times my details on my landing page

https://www.XXXXXXXXXXXXXXXXXXXXX.com/homeXXXXXXXX


 

Hy ​@tamara123 

From your screenshot, Zapier is connected but not receiving any contact data (“No contact found”), which usually means the trigger isn’t picking up a valid event from ClickFunnels. 

You can try:

1. Wrong funnel step 

Even if the page looks correct, ClickFunnels creates a new step ID when pages are edited or duplicated.

Fix:
Re-select the exact funnel step where the opt-in form lives (not just the funnel name), then submit a fresh test lead and test again.

2. The form isn’t creating a “contact”

Your page may not be properly connected to the ClickFunnels contact system (e.g. missing integration settings).

Fix:

• Open the page editor
• Check the form/button action = “Submit Order / Submit Form”
• Make sure it’s set to collect contact details

3. ClickFunnels connection error

If Zapier says it “can’t find it”:

Fix:

• Fully remove and reconnect your ClickFunnels account in Zapier
• Then reselect funnel + step again
• Avoid using a cached/old connection

4. Test data timing

Zapier only detects new submissions after setup

Fix:
Submit the form again with a new email, then immediately test

Hope this helps you get it sorted!

Id just love to have a call with shared screen and have someone help me as I have tried these steps already and can’t seem to figure it out. Isn’t there any support available? 

Hi there ​@tamara123 👋

We have screen-sharing available for folks on our Enterprise plans, or you can reach out to one of our Zapier solution Partners here: https://zapier.com/partnerdirectory 

That said, I wonder if it’s just having some trouble loading new test records. 🤔 If you choose the Skip test option for that Clickfunnels step it should allow you to publish the updated version of the Zap. Then, can you try filling out some fake lead info on the form on the selected landing page and see if that triggers the Zap?

If it does trigger and there’s a difference in the form fields that are available on the new landing page then you can use that live Zap run as the test record and remap the relevant fields. 

Let us know how you get on!

It doesn’t trigger it and it doesn't end up on my lead sheet, otherwise I wouldn’t be asking her for help. 

I have already tried this before. This isn’t very helpful to be honest. I would love to fix this asap, but from my understanding I can only get screen shared support when I pay? 

I have an aweber in between, could that be the cause of the issue? when I submit it actually does show in my weber email list, so that part is good. 

To be honest im loosing patience here, I have been struggling with it for over 2 weeks now and my business is standing still because of it. 

I even tried an entire new google sheet now, STILL doesn’t work. 

I tried everything: from reconnecting, to changing sheets, to deleting cookies, nothing seems to work. 

Now when I used an old trigger it takes over the trigger and puts it on the sheet. But the fact remains: When I let my boyfriend fill out the form it is NOT coming on the sheet. 

I’m so sorry to hear that ​@tamara123. I’m not able to offer a screen-share or directly access your Zaps myself, but if you’d like someone to take a closer look into your Zaps to investigate further our Support team can help with that here: https://zapier.com/app/get-help.

If you’d like to continue troubleshooting with us here in the community, can you tell us a bit more about how Aweber is involved exactly? I don’t see any Aweber actions in the screenshots, so is there another Zap that uses the same ClickFunnels trigger but adds the lead details into Aweber, or have you got Aweber connected directly in ClickFunnels?

If it’s the latter, can you try temporarily disabling the Aweber integration inside of ClickFunnels to see if that then allows the Zap to trigger. If it does then that would help to confirm whether the Aweber integration in ClickFunnels is causing any interference with the Zap.
 

When you say “Now when I used an old trigger it takes over the trigger and puts it on the sheet.” are you referring to selecting the Funnel and/or Funnel Step that the Zap had selected previously, or a different trigger event? If is a different Funnel/Funnel Step, are there any differences between the funnel that does and doesn’t work? For example do both have the same type of form, and are both funnels published? Also, does the landing page form have a button that takes the lead to the next funnel step rather than submitting the form right away?