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Question

Troubleshooting new payment records not showing in Square with Zapier

  • February 26, 2025
  • 3 replies
  • 10 views

Hi Community!

 

I’m using Zapier to catch data on the new payments in Square. I have a specific type of payment in Location X - when a lead purchases my guide via Square payment link. 

 

I’m trying to test this automation now. I bought this guide myself and payment was successfully completed. However, I cannot see any new records related to this. 

 

What the problem can be and how to fix it?

 

Did this topic help you find an answer to your question?

3 replies

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What is the action/triggers you are using? A screenshot would be helpful to guide you better

 


  • Author
  • Beginner
  • 1 reply
  • March 7, 2025

Hey, 

 

I was using Square New Payment trigger. 

 

When I tested the automation, it did process similar data which was not visible on the test step stage. 

 

So I’m not sure what exactly the problem was. I waited long enough for the new test data to load (tried a few times within an hour). 

 

Hopefully, nothing will brake :)


JammerS
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  • Zapier Staff
  • 2435 replies
  • March 10, 2025

Hi ​@Elijah,

 

Welcome to the Community.

 

Your Square 'New Payment' Zap isn't detecting your test payment. To troubleshoot, ensure the trigger is correctly set up, verify the payment appears in Square, re-test the trigger after a few minutes, and check Zap History. If the issue persists, it may be an integration problem, and contacting Zapier support is recommended.

 

I hope this helps. Let me know if you have any other questions or need further assistance.


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