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Question

Troubleshooting Flodesk segment issues when adding subscribers from Scoreapp

  • September 30, 2025
  • 4 replies
  • 26 views
S

I am attempting to create a new Zap to add a subscriber from Storeapp into Flodesk. Both applications are connected and configured correctly. However, when setting up the action, the segment list from Flodesk does not populate, even though segments exist in my Flodesk account. Here is the screenshot for reference: https://prnt.sc/1fKzAECAbb0B 

Upon further research, I discovered that the segment field contains no available options ("choices":[]), indicating that Flodesk is not returning any segments from the connected account. This issue is often attributed to authentication or data access problems.

Despite trying every possible solution, I have been unable to resolve this. All settings, permissions, and authentication appear to be properly configured and functioning correctly.

Any assistance would be greatly appreciated.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Sparsh from Automation Jinn
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Hey ​@stabilize-scale,

Can you upload the screenshots rather than pointing to a link for us to have more context?

Also if you think it’s a bug or some problem with the integration, you can directly contact the Zapier support here- https://zapier.com/app/get-help

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
S

Hey ​@Sparsh from Automation Jinn 

I’ve uploaded the screenshot here. ​I am uncertain whether this is a bug or an issue with the integration. I have provided a screenshot of the configuration, which might help you quickly understand the situation.

 

 

Sparsh from Automation Jinn
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Hey ​@stabilize-scale,

Did you already try these troubleshooting steps?


Maybe try adding the custom id for the Flodesk segment to see if it can fix your issue for the time being. See more about it here- https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps. Also is the segment not available for all the actions/ triggers or just this one? As I said it might be some bug with the integration try contacting the Flodesk support directly or the Zapier support here- https://zapier.com/app/get-help

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • October 8, 2025

Hi ​@stabilize-scale 👋 Just wanted to check how you got on with the troubleshooting steps and suggestions that Sparsh shared? Did any of those do the trick?

Keep us posted on your progress, want to make sure you’re all set! 🙂

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