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Question

Troubleshooting Error - Adding Contact to Qualtrics Directory

  • March 29, 2024
  • 7 replies
  • 55 views
I

Hey there -

I have a zap that includes adding a contact list to a directory in Qualtrics. I just did a test of it, and it came back with the following error that I’m not quite sure what to make of. X’s represent a long alphanumeric string

 

Error message: httpStatus: 404, Qualtrics responded with an error message: "The request to get the contact(xxxxxxxxxx) from mailing-list(xxxxxxxxxx) in directory(POOL_xxxxxx) was unable to find the mailing list or directory."

 

The mailing list definitely exists as does the directory, so I don’t know what to do...

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 29, 2024

Hi @ICM 

For us to have context, we will need to see screenshots with how your steps are outlined and configured.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
I
  • ICMBeginner
  • Author
  • Beginner
  • March 29, 2024

@Troy Tessalone - see attached - let me know if other steps needed. Full zap starts with a record being added to airtable.

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 29, 2024

@ICM 

We need to see screenshots with how your Zap steps are outlined to have context about the field mappings.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
I
  • ICMBeginner
  • Author
  • Beginner
  • March 29, 2024

@Troy Tessalone see attached and let me know what else you need. These are all not really related actions, just putting them together because they have one common trigger.

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 30, 2024

@ICM 

Make sure to test with real data to see if that resolves the error.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
I
  • ICMBeginner
  • Author
  • Beginner
  • April 1, 2024

@Troy Tessalone I did - the error came up after I made it live and tested it myself with a new airtable entry.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • April 1, 2024

@ICM 

For the Mailing List field, try clearing the selected value, then refresh the list, reselect the value, then test again.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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