About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Troubleshooting Error - Adding Contact to Qualtrics Directory

  • 29 March 2024
  • 7 replies
  • 24 views
I
Userlevel 1

Hey there -

I have a zap that includes adding a contact list to a directory in Qualtrics. I just did a test of it, and it came back with the following error that I’m not quite sure what to make of. X’s represent a long alphanumeric string

 

Error message: httpStatus: 404, Qualtrics responded with an error message: "The request to get the contact(xxxxxxxxxx) from mailing-list(xxxxxxxxxx) in directory(POOL_xxxxxx) was unable to find the mailing list or directory."

 

The mailing list definitely exists as does the directory, so I don’t know what to do...

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @ICM 

For us to have context, we will need to see screenshots with how your steps are outlined and configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
I
Userlevel 1

@Troy Tessalone - see attached - let me know if other steps needed. Full zap starts with a record being added to airtable.

 

Troy Tessalone
Userlevel 7
Badge +14

@ICM 

We need to see screenshots with how your Zap steps are outlined to have context about the field mappings.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
I
Userlevel 1

@Troy Tessalone see attached and let me know what else you need. These are all not really related actions, just putting them together because they have one common trigger.

 

Troy Tessalone
Userlevel 7
Badge +14

@ICM 

Make sure to test with real data to see if that resolves the error.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
I
Userlevel 1

@Troy Tessalone I did - the error came up after I made it live and tested it myself with a new airtable entry.

Troy Tessalone
Userlevel 7
Badge +14

@ICM 

For the Mailing List field, try clearing the selected value, then refresh the list, reselect the value, then test again.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions