I’m having trouble getting the zap to follow up on emails sent with subject: Quote ID. It continually wants to look at old emails and continually emails that don’t follow the parameters of only Quote ID subject lines. The whole zap seems to be failing, yet it seems like a fairly simple ask?
+14Hi
For us to have more info, post screenshots showing how your Zap steps are outlined and configured in the CONFIGURE tab while in EDIT mode with the field mappings and field types visible.
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
+14
TIP: In Zap steps, for the CONFIGURE tab, click field labels to see tooltips with more info.
Try these Outlook Search Terms and make sure to put double quotes around the subject value
sent:today AND subject:”Quote ID”
NOTE: You can always add a Filter as Zap step 2 to check the email conditions
https://zapier.com/apps/filter/integrations#help
+6Hey
I think filter action will also solve your problem if it triggers on Old email. With filter, you can just use New Email trigger. Hope it helps!
+11Hi there
Let us know if you still need any help at all. 🙂
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
