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Question

Troubleshooting email delivery issues in Google Sheets automation with SMTP

  • June 12, 2025
  • 4 replies
  • 25 views

  • Beginner
  • 1 reply

I am trying to set up an automation to send an Email via SMTP depending on the value in column R. The email outbound is working however instead of it sending to the email address in the same row it is delivering to the Test email address. 

I have tried using a filter to find the email address but I am still encountering the same problem. Any help out there for me? 

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34070 replies
  • June 12, 2025

Hi ​@ADP 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible, as well as the top 3 rows of your GSheet worksheet being used.


  • Author
  • Beginner
  • 1 reply
  • June 12, 2025

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34070 replies
  • June 12, 2025

@ADP 

How is Zap step 2 (Formatter) configured?

Post screenshots showing how each Zap step is configured in EDIT mode with the field mappings visible.


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • July 4, 2025

Hi ​@ADP 👋

It’s been a while since you’ve posted here. Is the Zap still only emailing the test email address, or did you get it working?

Keep us posted on your progress, happy to lend a hand if you’re still stuck at all! 🙂