I have linked Dixa CSAT responses to slack using zappier. The issue I am having is we are getting the same message sent into slack twice see below:
How can I fix this?
Thank you
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Hi
Help us have more context by posting screenshots with how your steps are outlined and configured.
Thank you for responding, please see attached
Please post screenshots with the Zap trigger step being used.
Where can I find this please?
Similar to the screenshot you provided for Step 2, but do it for Step 1.
Hope this helps?
Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot the duplicates.
https://zapier.com/app/history/
Reference the timestamps for the Zap steps.
Just had a look, it seems that something is triggering the same data to be sent through twice a few seconds after eachother. Do you have any suggestions on what might be causing this?
I recommend reaching out to Dixa Support for help troubleshooting their Zap app integration.
It may be that there are subprocesses in Dixa updating data that is causing the same event to fire the Zap.
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