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Best answer

Troubleshooting cut-off outputs in AI by Zapier with OpenAI

  • October 30, 2025
  • 4 replies
  • 16 views
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When using the AI by Zapier step, and using OpenAI Conversations with an API Key, my AI outputs seem to be getting cut off at the exact same point every time I run it. On the OpenAI step, I have tried increasing my max tokens to a very high level, and this still occurs. 

I have also tried breaking my prompt and AI steps out into multiple, smaller steps. I still seem to run into the output ending at the exact same spot. Any suggestions?

Best answer by cwise

​@SamB ​@Troy Tessalone - It ended up being a small, but impactful issue with my AI prompt 😓 Thanks for the willingness to help and for jumping in! This can be deleted if needed as it turned out to be user error!

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34066 replies
  • October 30, 2025

Hi ​@cwise 

Help links for using AI by Zapier: https://zapier.com/apps/ai/integrations#help

 

For us to have more context, post screenshots showing how your AI by Zapier Zap step is configured along with a specific example.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 9721 replies
  • November 4, 2025

Hi there ​@cwise, just checking in! Did the help guide Troy shared a link to help you to get things solved?

Want to make sure this gets sorted so please let us know how you’re getting on 🙂

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  • cwiseBeginner
  • Author
  • Beginner
  • 1 reply
  • Answer
  • November 4, 2025

​@SamB ​@Troy Tessalone - It ended up being a small, but impactful issue with my AI prompt 😓 Thanks for the willingness to help and for jumping in! This can be deleted if needed as it turned out to be user error!

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 9721 replies
  • November 5, 2025

No worries ​@cwise! 🤗 I’m so pleased you were able to get it sorted by adjusting the prompt.

Feel free to reach back out if we can help with anything else. In the meantime, happy Zapping! 😁⚡


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