Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Asked & Answered Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Troubleshooting account connection "authentication failed: Cannot read properties of undefined (reading 'statuscode')" error

  • June 6, 2026
  • 3 replies
  • 31 views
S


I’ve been stuck on this for a while.. I’ve tried everything vro.

      3 replies

      Troy Tessalone
      Zapier Orchestrator & Solution Partner
      Forum|alt.badge.img+14
      • Troy TessaloneZapier Orchestrator & Solution Partner
      • Zapier Orchestrator & Solution Partner
      • June 7, 2026

      Hi ​@Sunethegoo 

      What app are you trying to connect to Zapier?

       

      Try this tip: 

       

      ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
      SamB
      Community Manager
      Forum|alt.badge.img+11
      • SamBCommunity Manager
      • Community Manager
      • June 10, 2026

      Hi ​@Sunethegoo, just checking in to see if the tip in that guide Troy shared sorted it?

      Let us know if it did and if you're still running into trouble, can you share which app is erroring? Want to make sure this gets sorted!

      F
      Forum|alt.badge.img+4
      • Fahad SZapier Solution Partner
      • Zapier Solution Partner
      • June 29, 2026

      Hi ​@Sunethegoo just checking in — did you manage to resolve this?

       

      Image: Zappy Awards

      The Zappy Awards are back

      We're celebrating the Zapier builders making AI transformation happen. Winners get a published story on zapier.com, a trophy, $5,000 cash, and a feature at ZapConnect. Nominate yourself or a peer by July 24th, 2026.

      Nominate now
      Terms & ConditionsAccessibility statement